Random Reboot Issues. (Blue Screen)

Random Reboot Issues (Blue Screen/BSOD)

1.        Download and install Windows debugger from Microsoft website.

2.        Once installed, launch the program named WinDbg.

3.        Click on File, select symbol file path and type: “srv*C:\SymbolCache*http://msdl.microsoft.com/download/” without quotes and click on OK.

4.        Click on File, select source path and type: >> “c:\windows\winsxs” without quotes and click OK.

5.        Click on File, select image path and type: >> “c:\windows\winsxs” without quotes and click OK.

** For Windows XP, use c:\windows\inf for source path and image path.

6.        Now, drag the minidump file collected from c:\windows\minidump folder to the windbg program.

7.        It will display “Debugee not connected” in the command section.

8.        Once command line is blank, type “!analyze -v” without quotes and hit “enter”.

You will get the information related to the Windows crash. It will also display about the file that crashed Windows.